Ordering FAQ

Q. HOW DO I CREATE AN ACCOUNT?
A. Place an order for the first time as a new user and an account will be created. You will receive an email after placing your order that will provide you with a usename and password.

Q. HOW WILL I KNOW THAT YOU RECEIVED MY PROOF OF STUDENT/FACULTY STATUS?
A. Your order status will change from "Awaiting Student Verification" to "Processing Order". When your order ships your status will change to "Shipped".

Q. WHEN CAN I EXPECT DELIVERY OF MY ORDER?
A. Orders are usually shipped within 48 hours provided that the item is in stock and as long as your current academic ID is on file. All orders are shipped via Ground or Overnight Service if requested (additional charges will apply). Delivery time does not include holiday's and weekend days.

Q. WHAT IS YOUR RETURN POLICY?
A. There is a 15-day return policy on all products. All products must be unopened and unregistered. Return authorization is required. Original shipping fees will not be refunded.

Q. WHAT KIND OF TECHICAL SUPPORT DO YOU OFFER?
A. Technical support for all  products is available through the manufacturer.

Q. IS MY CREDIT CARD SAFE AT STUDICA-FISCHERTECHNIK?
A. Yes, your credit card is safe on Studica. Because Studica.com is concerned about the safety and security of our customers, we?ve created the Safest Student/Faculty online Campus Store.

1. In order to protect our customer's security, measures have been integrated to protect the loss, misuse, and alteration of the information under our control. We employ 128 bit SSL encryption with a signed Key from verified by McAfee Secure
   
   Studica.com has securely processed hundreds of thousands of credit card transactions since 2000. The latest security technology, including a SSL safe connection, has allowed Studica to be an industry leader with a secure online system.  SSL encrypts your credit card number and personal information before they travel over the Internet. This ensures your online shopping experience is safe and secure.
    
2. Further more we use PayPal Payment Services to process all credit card information. This information is stored only on PayPal's secure servers. We continually strive to provide the safest, most convenient and enjoyable experience for our customers. Security is paramount to the experience, and by partnering with PayPal we have made the steps to provide that security