Service
Return Policy
We want every customer to be satisfied with their purchase. Unless otherwise noted, returns may be made within 15 days of delivery if the product is unopened and all security seals are intact. All returns require Return Authorization. Contact Customer Service at your authorized dealer to receive authorization before returning product.
A 15% restocking charge will be applied to the return if a replacement order of approximate or greater value is not placed at the time of the return. Defective merchandise may be returned directly to us for repair or replacement. No refunds will be given on opened products. Refunds will be issued only if the above terms are met. Original shipping fees will not be refunded. We reserve the right to reject any return that does not comply with the above terms.
Warranty Policy
Fischertechnik North America will handle any warranty for defective products. Please contact us and request a Repair Authorization.